Refund policy

Return & Refund Policy

Last updated: [Date]

Thank you for shopping at LaDonja. We value your satisfaction and want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

Return Period

You have the right to return your order within 14 days of receiving your items, without providing a reason.

After notifying us of your return request, you have an additional 14 days to send the item(s) back.

Return Eligibility

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition
Have all original tags and labels attached
Be returned in its original packaging
Include proof of purchase or order number

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Personalized or custom-made products
Items that cannot be returned for hygiene reasons (such as underwear, swimwear without hygiene protection, earrings, or personal-use products)
Sale or discounted items (optional — check local laws before applying this)

How to Start a Return

To request a return, please contact us at:

Email: LaDonjaFashion@gmail.com

Please include:

Your order number
The item(s) you wish to return
Optional reason for return

Once your request has been reviewed, we will provide further return instructions.

Ladonjafashion@gmail.com

Return Shipping Costs

Unless the item is defective, damaged, or incorrectly delivered, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at Ladonjafashion@gmail.com and include photos of the issue.